Frequently Asked Questions

You've got questions. We've got the answers.

Registration and Payment

Yes. Daily meals and beverages are included with each event pass.


No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.


Yes, you will get an immediate confirmation email with your registration details.


We accept payment by credit card (Visa, Mastercard, American Express, and Discover).


Yes, but you will need to email your request to support@qbconnectevents.com with the current name on the registration, the new name and new email.


Full refunds will be available for cancellations before 9/30/2018, 50% refund for cancellations before 11/2/2018, and no refunds for cancellations on 11/2/2018 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time.


Travel and Accommodation

Please go to the Travel page for more information.


San Jose International Airport (SJC) is 3.9 miles to San Jose Convention Center. San Francisco (SFO) and Oakland (OAK) Airports are within a 30-45 minute drive. Please go to the Travel page for more information.


Yes. please go to the Travel page for more information.


Support

Please contact support@qbconnectevents.com with details and your contact information.


You can email conference support at support@qbconnectevents.com, and we will get back to you within one business day.


Intuit will make every effort to resolve complaints regarding NASBA compliance within a reasonable amount of time, and in a confidential manner.


Other

We are accepting all submissions for QuickBooks Connect breakout session speakers until June 22. To apply, complete the request here.


Yes. Analysts – please click here to apply.  Media – please click here to apply.


QuickBooks Connect 2018 is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.


Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.


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