Frequently Asked Questions

You’ve got questions. We’ve got the answers.

Registration and Payment

This event will be at the San Jose Convention Center in San Jose, California.
The date for the Main Day Pass is November 6.
The date for the Accounting Professional Pass is November 5-7.

Yes. Daily meals and beverages are included with each event pass.

The majority of the QuickBooks Connect activities are for attendees only. However, for a fee of $49 you may bring one guest to the 11/06 event celebration. You can pay for your guest when you register for the conference.

Seats in sessions are available on a first-come, first-serve basis. We recommend arriving to your chosen session early to ensure your best chances to get a seat.

No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.

Yes, you will get an immediate confirmation email with your registration details.

We accept payment by credit card (Visa, Mastercard, American Express, and Discover).

Yes, but you will need to email your request to with the current name on the registration, the new name and new email.

Full refunds will be available for cancellations before 9/30/2018, 50% refund for cancellations before 11/2/2018, and no refunds for cancellations on 11/2/2018 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time.

Travel and Accommodations

Please go to the Travel page for more information.

San Jose International Airport (SJC) is 3.9 miles to San Jose Convention Center. San Francisco (SFO) and Oakland (OAK) Airports are within a 30-45 minute drive. Please go to the Travel page for more information.

Yes. please go to the Travel page for more information.


Please contact with details and your contact information.

You can email conference support at, and we will get back to you within one business day.

Intuit will make every effort to resolve complaints regarding NASBA compliance within a reasonable amount of time, and in a confidential manner.

Intuit’s Operating Values, policies, and this Code apply any time and anywhere Intuit is conducting business. Learn more about Intuit’s Code of Conduct & Ethics.


Yes. Analysts – please click here to apply.  Media – please click here to apply.

QuickBooks Connect 2018 is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.

Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.

Don’t forget that Election day is on November 6th. Check with your state’s election office for your voting options.



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