Frequently Asked Questions

You’ve got questions. We’ve got the answers.

Registration and Payment

This event will be at the San Jose Convention Center in San Jose, California.
The date for the Main Day Pass is November 6.
The date for the Accounting Professional Pass is November 5-7.

Yes. Daily meals and beverages are included with each event pass.

The majority of the QuickBooks Connect activities are for attendees only. However, for a fee of $49 you may bring one guest to the 11/06 event celebration. You can pay for your guest when you register for the conference.

Seats in sessions are available on a first-come, first-serve basis. We recommend arriving to your chosen session early to ensure your best chances to get a seat.

No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.

Yes, you will get an immediate confirmation email with your registration details.

We accept payment by credit card (Visa, Mastercard, American Express, and Discover).

Yes, but you will need to email your request to with the current name on the registration, the new name and new email.

Full refunds will be available for cancellations before 9/30/2018, 50% refund for cancellations before 10/25/2018, and no refunds for cancellations on 10/25/2018 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time.

QuickBooks Connect 2018 Mobile App

You can download the mobile app using the links below. View speakers, check out breakout sessions, plan your day and more. Accounting professionals: Please note CPE eligibility when planning your schedule.

After downloading the QuickBooks Connect app, select the San Jose 2018 event to log in.

Login: Email address you used to register for the event.
Password:  Reference Number provided in your confirmation email.

CPE Credits

All the Accountant track sessions, (with the exception of the Small Group Discussion sessions) are eligible for CPE credit.  Go to the agenda page and click on the session title to verify CPE eligibility and hours for each session. Small Group Discussion sessions are not CPE-eligible because due to the format of these sessions, we do not have a way to prove learning objectives were met.

CPAwebengage, Inc. (Sponsor Id#: 111889) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
CPAwebengage Inc. 1857. W 34th Ave, Denver, CO 80211

The conference provides up to 13 hours in live sessions (including the Accountant Kickoff Session), plus an additional 10 hours CPE credits in optional, post-conference webinars. To participate in the post-conference webinars, please watch your email for an invitation from CPAacademy.

In order to receive CPE credit for your sessions at QuickBooks Connect:

  • Be sure to sign in or scan your badge for every Accountant Track session you attend
  • You must stay in the session for the duration of the training
  • CPE certificates will be emailed directly to you within 4 weeks of the conference date to the same email address you used to register.

Note that the certificate will come from, (not Intuit or QuickBooks). If you have any questions regarding your CPE certificate please contact

Travel and Accommodations

Please go to the Travel page for more information.

San Jose International Airport (SJC) is 3.9 miles to San Jose Convention Center. San Francisco (SFO) and Oakland (OAK) Airports are within a 30-45 minute drive. Please go to the Travel page for more information.

Intuit is providing complimentary round-trip shuttle service that loops every 30 minutes during these times:

Inbound (SJC to QuickBooks Connect hotels):

  • Sunday, November 4: 9:00am–8:00pm (every 30 minutes)
  • Monday, November 5: 9:00am–8:00pm (every 30 minutes)

Outbound (San Jose Convention Center to SJC):

  • Wednesday, November 7: 1:45pm–6:00pm (every 30 minutes)

Yes. please go to the Travel page for more information.


Please contact with details and your contact information.

For any hotel questions, including availability, please call the hotel directly.

For QuickBooks event questions, you can email conference support at, and we will get back to you within one business day.

Intuit will make every effort to resolve complaints regarding NASBA compliance within a reasonable amount of time, and in a confidential manner.

Intuit’s Operating Values, policies, and this Code apply any time and anywhere Intuit is conducting business. Learn more about Intuit’s Code of Conduct & Ethics.


Yes. Analysts – please click here to apply.  Media – please click here to apply.

QuickBooks Connect 2018 is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.

Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.

Don’t forget that Election day is on November 6th. Check with your state’s election office for your voting options.



Ends 6/27/19

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