Frequently Asked Questions

You’ve got questions. We’ve got the answers.

Registration and Payment

This event will be at the San Jose Convention Center in San Jose, California.
The date for the Event Pass is November 7-8.
The date for the Event Pass + Accountant Day is November 6-8.


Yes. Daily meals and beverages are included with each event pass.


Seats in sessions are available on a first-come, first-served basis. We recommend arriving to your chosen session early to ensure your best chances to get a seat.


No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.


Yes, you will get an immediate confirmation email with your registration details.


We accept payment by credit card (Visa, Mastercard, American Express, and Discover).


Yes, but you will need to email your request to support@qbconnectevents.com with the current name on the registration, the new name and new email.


Full refunds will be available for cancellations before 9/30/2019; 50% refund for cancellations before 10/25/2019. No refunds for cancellations will be made on 10/25/2019 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time. Event date, sessions and schedules subject to change.


We know that it’s challenging as a business owner to take time away from running your business, which is why we’ve packed our agenda with valuable education, experiences and networking opportunities to make the most of your time. We’re confident that you’ll walk away re-energized and ready to implement new learnings and tools to drive your business forward. If you don’t gain actionable advice to improve your business then within 30 days of the event, please contact support@qbconnectevents.com to share your experience and we will issue a refund for your ticket purchase price.*

*Excluding fees, limited to 1 ticket per person, no group refunds.


Braindates

Braindates are about sharing knowledge. It’s a platform where people can create or find topics of interest they’d like to discuss. You can use Braindates to book time with fellow attendees, expert consultants and the QuickBooks support team.


You must be a registered attendee to use Braindates. Click here to log into Braindates with the email address you used to register for QuickBooks Connect. As soon as the mobile app is available, you will also be able to book your Braindates with your QuickBooks Connect mobile app. Learn more about how Braindates work.


CPE Credit

Most accountant and tax sessions are eligible for CPE credit. Please click here for exact course descriptions, learning objectives, CPE credit hours, and field of study.

CPAwebengage, Inc. (Sponsor Id#: 111889) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
CPAwebengage Inc. 1857. W 34th Ave, Denver, CO 80211


The conference provides up to 12 hours in live sessions, plus an additional 10 hours CPE credits in optional, post-conference webinars.


In order to receive CPE credit for your sessions at QuickBooks Connect:

  • Be sure to sign in or scan your badge for every CPE-eligible session you attend.
  • You must stay in the session for the duration of the training.
  • CPE certificates will be emailed directly to you within 4 weeks of the conference date to the same email address you used to register:
    • Note the certificate will come from CPAacademy.org, (not Intuit or QuickBooks).
    • If you have any questions regarding your CPE certificate please contact info@cpaacademy.org.

Travel and Accommodations

Please go to the Travel page for more information.


Yes. Intuit will provide complimentary round-trip shuttle service that loops every 15 minutes during these times:

Inbound (SJC to QuickBooks Connect hotels):

  • Tuesday, November 5: 10:00 am – 9:30 pm
  • Wednesday, November 6: 10:00am – 8:30 pm

Outbound (San Jose Convention Center to SJC):

  • Friday, November 8: 3:15pm – 6:00pm
    (Go to Hilton Hotel side of San Jose Convention Center.)

Yes. please go to the Travel page for more information.


Support

Please contact support@qbconnectevents.com with details and your contact information.


For any hotel questions, including availability, please call the hotel directly. For QuickBooks event questions, you can email conference support at support@qbconnectevents.com, and we will get back to you within one business day.


Intuit will make every effort to resolve complaints regarding NASBA compliance within a reasonable amount of time, and in a confidential manner.


Intuit’s Operating Values, policies, and this Code apply any time and anywhere Intuit is conducting business. Learn more about Intuit’s Code of Conduct & Ethics.


Other

Yes, you can download the app from either Google Play or the App Store. Make sure to delete prior versions of the QuickBooks Connect mobile app from your phone.

To sign into the app, use the email address you used to register for the event and your confirmation number as the password. You can find the confirmation number in your confirmation email.


You can build your agenda through the QuickBooks Connect 2019 mobile app. Just download the app and go to the Sessions listing and click on the + sign to sign up for a session.

You can download the app from either Google Play or the App Store. Make sure to delete prior versions of the QuickBooks Connect mobile app from your phone.


     

You can also build your agenda online. Click here.


QuickBooks Connect 2019 is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.


Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.


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